Journal of Emerging Market Studies is committed to providing a fair, transparent, and responsive publishing experience to all authors, reviewers, and readers. We value feedback from our stakeholders and take complaints seriously to ensure the integrity and quality of our journal.

We welcome feedback and complaints related to any aspect of our journal, including but not limited to:

> Editorial processes and decision-making

> Peer review procedures

> Publication ethics and integrity

> Content quality and accuracy

> Website functionality and accessibility

Submitting a Complaint: If you have a complaint or concern about any aspect of the Journal of Emerging Market Studies, please follow these steps to submit 

your complaint.

Contact Us: Send an email to publication@merdekapub.com with the subject line "Complaint - [Brief Description of Complaint]." Please provide a detailed description of your complaint, including any relevant information or supporting documentation.

Include Details: Clearly outline the nature of your complaint, including specific issues, dates, and individuals involved, if applicable. Providing as much detail as possible will help us address your complaint effectively.

Provide Contact Information: Please include your contact information (name, email address, and affiliation) so that we can follow up with you regarding your complaint. Your contact information will be kept confidential and used only for communication related to your complaint.

Attach Supporting Documents: If you have any supporting documents or evidence related to your complaint, such as correspondence or screenshots, please attach them to your email for reference.

Acknowledge Receipt: Upon receiving your complaint, our editorial team will acknowledge receipt and begin investigating the matter promptly. We will keep you informed of the progress and outcome of our investigation.

Investigation and Resolution: Our editorial team will thoroughly investigate all complaints received and take appropriate action to address the issues raised. 

> Conducting interviews or discussions with relevant parties involved

> Reviewing relevant documentation and evidence

> Consulting with external experts or advisors, if necessary

> Implementing corrective measures or changes to prevent recurrence of similar issues

> Providing feedback and updates to the complainant regarding the status and outcome of their complaint

We treat all complaints with confidentiality and fairness, respecting the privacy and rights of all parties involved. Complaints are handled impartially and objectively, with due consideration given to the facts and evidence presented.

If you have any questions or concerns about the complaint policy of the Journal of Oceania Asia Studies or if you would like to submit a complaint, please contact us at publication@merdekapub.com. We are committed to addressing complaints promptly and transparently to maintain the trust and confidence of our stakeholders.